Question 1

Where can I find a list of Ulink Myanmar’s panel clinics/ hospitals

Accepted Answer

It can be downloaded from the Download Center at www.ulinkmyanmar.com/aia

Question 2

What are the contact details for Ulink Myanmar

Accepted Answer

Hotline: +95 1 470 5436 Email: cashless@aia.com.mm Address:  Room 16-09, Office Tower 2, Times City, Hanthawaddy Road, Kamayut Township, 11041, Yangon

Question 3

What hours do Ulink Myanmar’s customer service team operate?

Accepted Answer

Request for LOG:	24/7  All other enquiries:	Office hours only (9am - 6pm), excluding weekends and public holidays

Question 4

How can I request an LOG to visit a panel clinic/hospital?

Accepted Answer

Please email/call Ulink and provide the below information for verification: Full Name as per NRIC  Policy Number NRIC or DOB Appointment/Admission date Hospital/ Clinic Diagnosis or Brief medical information Treating doctor name Preauthorisation form (Completed and signed) Member declaration form (Completed and signed)  Note: Ulink may contact member if additional information or document is required to assess eligibility and coverage  If LOG is approved, Ulink will email the LOG to the member If time to appointment is > 24hrs: Members can expect to receive the LOG after 1 calendar day* If time to appointment is

Question 5

How long is an LOG valid for?

Accepted Answer

LOG is valid for 1 week from the date of issue. For any change of diagnosis, treating doctor or appointment needs to be rescheduled, please email Ulink to issue a revised LOG.

Question 6

Can I check in advance if my treatment will be coverable?

Accepted Answer

Before visiting a clinic or hospital, you may send the following information to the Ulink email address stated on your membership card: Name, NRIC no., policy number, the purpose of the visit, what surgery or procedure is being planned (if applicable). Ulink will respond within 48 hours with more information on whether members’ treatment is coverable under current policy. For more urgent enquiries, please call Ulink hotline.

Question 7

Important terms and conditions for LOGs

Accepted Answer

Direct billing/cashless treatment is only available if a membership card and/or photo ID is presented by the member. Failure to provide or provision of incomplete medical information and documents may result in the delay issuance or LOG as well as a rescheduling of elective admission Authorization and/or issuance of LOG does not guarantee benefits or coverability, and all claims shall be assessed by the relevant claim department for their validity. Ulink Assist Co Ltd reserves the right to reject or withdraw any LOG if the final diagnosis is related to a policy exclusion. Hospitals have the discretion to request additional payments as required by their internal practices even with the presentation of the LOG. The insured member or policy owner agrees to pay any excess amount and uncovered medical expenses (if any) to clinics/hospitals or Ulink Assist Co Ltd within 15 calendar days from the date of request. The actual covered amount is subject to the information provided in the pre-authorization form, actual diagnosis, eligible policy benefit, exclusion clause, terms, and conditions stated in the policy document. For after hours and public holidays – In case the member does not have preauthorized LOG and the hospital cannot accept immediate LOG at that time, member has the option to do reimbursement.

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Tel: +95 1 470 5436

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Going to hospitals/clinics? Here is the process.

Non-emergency Treatment at Panel Clinic / Hospital

+95 1 470 5436

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