Ulink Assist is the largest independent TPA and assistance company operating in Myanmar
Highlights
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Centrally-located office in Yangon
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On-the-ground team including medical doctors
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24-hour call assistance
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Myanmar and English language capabilities
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GOPs accepted at top clinics and hospitals across Myanmar
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Efficient reimbursements of insurance claims
16-09, Office Tower 2, Times City, Hanthawaddy Road, Kamayut Township, 11041, Yangon
(95) 9 792 888 622, (95) 9 792 888 611
Your Members Receive The Best
Medical Care in Myanmar
Insurers and employers trust Ulink because
Insurers and employers are able to provide the full range of medical support to their members
Medical
assistance
House
calls
Hospitalisation arrangements
Ground
ambulance
Guarantees of payment
Medical
team escort
Insurance Claims Processing
Evacuations
Insurers and employers can tap on our 20+ years of experience and expertise
On-the-ground team includes medical doctors with Burmese and English language capabilities
Myanmar bank account - less fees and faster reimbursement
Issue GOPs and cash advance at top medical providers in Myanmar – set up a provider network in 1 step
Arranging emergency evacuation to Singapore, Malaysia, Thailand and >60 countries by air ambulance
Existing relationships with hospitals and doctors to help you obtain all the medical information you need
Personal touch – no request is too small
Set up your Myanmar provider network in 1 step and provide your members access to cash-less
treatment at >30 accredited hospitals and clinics in Yangon, Mandalay, Naypyidaw and other major cities.
Hospitals trust Ulink because
Insured patients are more willing to visit due to convenience of cashless treatments via the issuance of letters of guarantee (LOG)
Over 20 years of relationships with insurers and their brokers to help facilitate communication and reduce paperwork
Get paid on time - Ulink invoices the insurance company and seeks prompt payment
Advanced Systems Architecture
Hotline
Dedicated SIP line (30CC) hotline for each client. Phone management system with IVR, ACD, call recording, call reports, etc.
Member Online Portal
Members submit LOG requests, submit claims, check on claims status and remaining policy limits, book medical appointments and access membership e-cards
Helpdesk/Ticketing
Omni-channel cloud-based helpdesk system with ticketing, with agent assignments, automations, SLA monitoring, etc.
Chatbot
Via Facebook Messenger. Members get answers to standard questions about policy, claims and panel providers, or access to Operations Team for more specific enquiries
Claims Management System
Advanced cloud-based claims management system with automations, digitisation and multi-level checks and balances, for faster and more accurate claims processing
Security
System security features include 2FA, back-ups, firewall, encryption for personal data, etc., supported by Ulink’s internal ISM, PDP and BCP guidelines
Growing team in Yangon
Ulink Assist's regional network
Myanmar
Office located in downtown Yangon
since 2015
20+ selected hospitals
15+ cities (e.g. Yangon, Mandalay, Naypyidaw, etc)
Malaysia
Office located in KL
since 2012
129 selected hospitals
15+ cities (e.g. Johor, Malacca, Penang, Kuala Lumpur, etc)
Indonesia
Office located in Jakarta
since 2003
427 selected hospitals
49+ cities (e.g. Jakarta, Depok, Markasa etc)
HQ - Singapore
Office located at City Hall
since 1996
30+ selected private, restructured hospitals and clinic groups
Case-related
Outpatient/in-patient/assistance
Tel: (95) 9 792 888 622 / (95) 9 792 888 611
Email: enquiry@ulinkmyanmar.com / admin@ulinkmyanmar.com
Emergencies/medical evacuations
24/7: (95) 9 792 888 622
16-09, Office Tower 2, Times City, Hanthawaddy Road, Kamayut Township, 11041, Yangon