Ulink Assist is the largest independent TPA and assistance company operating in Myanmar

Highlights

  • Centrally-located office in Yangon

  • On-the-ground team including medical doctors

  • 24-hour call assistance

  • Myanmar and English language capabilities

  • GOPs accepted at top clinics and hospitals across Myanmar

  • Efficient reimbursements of insurance claims

16-09, Office Tower 2, Times City, Hanthawaddy Road, Kamayut Township, 11041, Yangon

(95) 9 792 888 622, (95) 9 792 888 611

Your Members Receive The Best

Medical Care in Myanmar

Insurers and employers trust Ulink because

 

Insurers and employers are able to provide the full range of medical support to their members

Medical

assistance

House

calls

Hospitalisation arrangements

Ground

ambulance

Guarantees of payment

Medical

team escort

Insurance Claims Processing

Evacuations

Insurers and employers can tap on our 20+ years of experience and expertise 

On-the-ground team includes medical doctors with Burmese and English language capabilities 

Myanmar bank account - less fees and faster reimbursement

Issue GOPs and cash advance at top medical providers in Myanmar – set up a provider network in 1 step

Arranging emergency evacuation to Singapore, Malaysia, Thailand and >60 countries by air ambulance

Existing relationships with hospitals and doctors to help you obtain all the medical information you need

Personal touch – no request is too small

Set up your Myanmar provider network in 1 step and provide​ your members access to cash-less 

treatment at >30 accredited hospitals and clinics in Yangon, Mandalay, Naypyidaw and other major cities

Hospitals trust Ulink because

 

Insured patients are more willing to visit due to convenience of cashless treatments via the issuance of letters of guarantee (LOG)

Over 20 years of relationships with insurers and their brokers to help facilitate communication and reduce paperwork

Get paid on time - Ulink invoices the insurance company and seeks prompt payment

Advanced Systems Architecture

Hotline

Dedicated SIP line (30CC) hotline for each client. Phone management system with IVR, ACD, call recording, call reports, etc.

Member Online Portal

Members submit LOG requests, submit claims, check on claims status and remaining policy limits, book medical appointments and access membership e-cards

Helpdesk/Ticketing

Omni-channel cloud-based helpdesk system with ticketing, with agent assignments, automations, SLA monitoring, etc.

Chatbot

Via Facebook Messenger. Members get answers to standard questions about policy, claims and panel providers, or access to Operations Team for more specific enquiries

Claims Management System 

Advanced cloud-based claims management system with automations, digitisation and multi-level checks and balances, for faster and more accurate claims processing

Security

System security features include 2FA, back-ups, firewall, encryption for personal data, etc., supported by Ulink’s internal ISM, PDP and BCP guidelines

Growing team in Yangon

Ulink Assist's regional network

Myanmar

Office located in downtown Yangon

since 2015

20+ selected hospitals

15+ cities (e.g. Yangon, Mandalay, Naypyidaw, etc)

Malaysia

Office located in KL

since 2012

129 selected hospitals

15+ cities (e.g. Johor, Malacca, Penang, Kuala Lumpur, etc)

Indonesia

Office located in Jakarta

since 2003

427 selected hospitals

49+ cities (e.g. Jakarta, Depok, Markasa etc)

HQ - Singapore

Office located at City Hall

since 1996

30+ selected private, restructured hospitals and clinic groups

www.insurance.UlinkAssist.com/

 

Case-related

Outpatient/in-patient/assistance

Tel: (95) 9 792 888 622 / (95) 9 792 888 611

Email: enquiry@ulinkmyanmar.com /             admin@ulinkmyanmar.com

Emergencies/medical evacuations

24/7: (95) 9 792 888 622

16-09, Office Tower 2, Times City, Hanthawaddy Road, Kamayut Township, 11041, Yangon

Network / Provider / Partnerships

Or Contact:

Business Development

Tel: +65 6835-0388

Email: exec@ulinkassist.com